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Vijay Bhatt, CISM

Deputy CTO, Harvard Pilgrim Health Care

Vijay Bhatt, CISM

Deputy CTO, Harvard Pilgrim Health Care

Biography

Vijay Bhatt is the Deputy Chief Technology Officer of Harvard Pilgrim Health Care and possesses an in-depth understanding of its IT and Business Landscape. As part of the innovation initiatives, he had implemented a Conversational AI Member Service chatbot that serves the Members 7/24/365. He is currently working on a conversational AI based technology to fight social isolation in seniors. He has also been involved in a number NLP/AI related initiatives from reducing hospital readmissions and emergency visits to understanding risk profiles for risk adjustments. Vijay is also involved with and mentoring numerous technology startups. He is the executive sponsor of an ERG program called My Member’s Wellness. Vijay has cultivated, guided and led significant inclusion-related changes at Harvard Pilgrim Health Care for the past 11 years. Vijay was also the past winner of the Change Agent award from the Color Magazine. Vijay seats on the Board of Directors for the Partnership for Successful Living in Nashua, NH and is also a Charter Member at TiE.